Contact Us

Need Help?

For questions about an order, shipping status, delivery issues, returns, refunds, or payments, please contact us using the details below. To help us assist you quickly, include your order number and the email address used at checkout. If your order arrives damaged, defective on arrival, or incorrect, you must contact us within 48 hours of delivery and include photos of the item(s), packaging, and shipping label.

Merchant Information

Store name: Dwelllatch

Company: YuZhou City WeiWu E-commerce Co., Ltd.

Business address: Room 1306, Building A, Diaoyue Times Square (Diaoyue Shidai Plaza), Yuwang Avenue, Yingchuan Subdistrict, Yuzhou City, Xuchang, Henan 461670, China.

Customer service phone: +86 182 0602 2229

Customer service email: info@dwelllatch.com

Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)